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TIDE - The Retail Integration Platform

Smarter Operations - Single Customer Views - Integrated Finance

Screenshots of TIDE in action

TIDE synchronises customer and transaction data across the business in real-time.

As retail businesses take advantage of cloud-based systems such as Point of Sale, eCommerce, Inventory Management, CRM and Accounting, customer and transaction data gets fragmented. TIDE synchronises data across these systems, enabling them to share intelligence and create integrated views of customers and transactions.

TIDE integrates data silos and synchronises customer, transaction and operational data enabling you to:

  • Coordinate your operations better in real-time
  • Manage your customers consistently across all your channels
  • Automatically create a single customer view in your chosen CRM
  • Update your finance system in real-time from all your channels

Growing your business doesn’t have to mean a bigger marketing budget, it primarily requires that you increase your value to your customers and improve your customer service. To do this you must manage your operational and customer data better. TIDE helps you to do this.


“Talisman Innovations' TIDE platform has been pivotal in enabling us to automate and consolidate our cloud-based systems data. We now have tangible and intelligent real-time synchronisation that increases our business efficiency and customer understanding.”

Dawn Watkins, Assistant Director. (Commercial and Visitor Experience) NAM.

OPERATE SMARTER

Want to operate smarter?

Data silos hinder and constrain business because it stops businesses from doing the fundamental things that modern businesses need to do in order to survive. Namely, operate efficiently and improve customer understanding.

Streamline data sharing

To run a smarter business you need to connect the operational silos that get created when cloud systems don't speak to each other. Synchronising data between these systems automatically keeps them up-to-date and allows you to receive integrated, and business-wide, management reports automatically.

Keep Finance up-to-date

Consolidate and maintain all financial transactions, from all channels, in your finance system. Keep finances updated minute-by-minute automatically.

CONVERT MORE

Know your Customer better!

Build a complete picture of your customers by synchronising data about their interactions across your channels in real-time. Use these interactions to automatically build a single customer view in your chosen CRM and keep their profiles updated, with data from these systems.

Grow your business

Find look-a-like customers. Use your enhanced customer data to identify your most valuable customer segments. Use that information to reach people who are more likely to be interested in your brand message and offers.

Enhance the customer experience

See your customer over their entire journey. The live synchronisation of customer data means you can track individuals across every touchpoint. Use this intelligence to create rich customer experiences.

OPERATE SMARTER

Want to operate smarter?

Data silos hinder and constrain business because it stops businesses from doing the fundamental things that modern businesses need to do in order to survive. Namely, operate efficiently and improve customer understanding.

Streamline data sharing

To run a smarter business you need to connect the operational silos that get created when cloud systems don't speak to each other. Synchronising data between these systems automatically keeps them up-to-date and allows you to receive integrated, and business-wide, management reports automatically.

Keep Finance up-to-date

Consolidate and maintain all financial transactions, from all channels, in your finance system. Keep finances updated minute-by-minute automatically.

CONVERT MORE

Know your Customer better!

Build a complete picture of your customers by synchronising data about their interactions across your channels in real-time. Use these interactions to automatically build a single customer view in your chosen CRM and keep their profiles updated, with data from these systems.

Grow your business

Find look-a-like customers. Use your enhanced customer data to identify your most valuable customer segments. Use that information to reach people who are more likely to be interested in your brand message and offers.

Enhance the customer experience

See your customer over their entire journey. The live synchronisation of customer data means you can track individuals across every touchpoint. Use this intelligence to create rich customer experiences.

eCommerce

Online sales are growing at an average rate of 16% a year (IMRC/Capgemini). Integrate this critical customer activity across your entire business.

Inventory

Keep your inventory synchronised with all your sales channels, ensuring customer orders can be fulfilled.

Point of Sale

Increase the likelihood of recognising your customers by integrating sales from your physical store into a single customer view in your CRM.

CRM

Put the customer at the centre of your organisation by ensuring every contact with them is recognised, stored, managed and learned from.

Finance

Ensure finance is keept up-to-date with stock levels, sales transactions, cash and credit positions. Stay in control of your business.

Reporting

Transform channel data into comprehensive reports, uncover patterns and opportunities that single system reports cannot give you.

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